Terms & Conditions
Last Updated on March 16, 2022
  • Detailed description of goods and/or services - Retirement Wellness SA is a business in the financial service industry that specializes in holistic financial planning solutions for individuals at the cusp of retirement and those who have already retired.
  • Delivery policy - Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way an emailed invoice. 
  • Export restriction - The offering on this website is available to South African clients only
  • ​Return and Refunds policy - The provision of goods and services by Retirement Wellness SA is subject to availability. In cases of unavailability, Retirement Wellness SA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.
  • ​Customer Privacy policy - Retirement Wellness SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation 
  • ​Payment options accepted - Payment may be made via Visa, MasterCard or by bank transfer into the Retirement Wellness SA bank account, the details of which will be provided on request. 
  • Card acquiring and security - Card transactions will be acquired for Retirement Wellness SA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 
  • ​Customer details separate from card details - Customer details will be stored by Retirement Wellness SA separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. 
  • ​Merchant Outlet country and transaction currency - The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 
  • ​Responsibility - Retirement Wellness SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 
  • ​Country of domicile - This website is governed by the laws of South Africa and Retirement Wellness SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Suite F110A, Zulu Office Park, Rey’s Place, Ballito, KZN, 4399. 
  • Variation - Retirement Wellness SA may, in its sole discretion, change this agreement or any part thereof at any time without notice. 
  • Company information - This website is run by a close corporation based in South Africa trading as Retirement Wellness SA and with registration number 2007/098441/23 and Dhevan Naicker and Sivashni Naicker are the Members
  • ​Retirement Wellness SA contact details - Company Physical Address: Suite F110A, Zulu Office Park, Rey’s Place, Ballito, KZN, 4399 Email: retirewell@retiresa.co.za Telephone: 087 354 9015
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